Shipping & Returns
Order Processing
Orders are normally processed within 2–5 business days. Processing time refers to the time required to prepare and pack your order and does not include carrier transit time.
During conventions, new product releases, holidays, or other high-volume periods, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Within Canada
We currently ship within Canada.
• Standard shipping: C$9.99 for orders under C$50
• Free standard shipping: Orders of C$50 or more
The free-shipping threshold is based on the eligible merchandise subtotal after discounts.
Estimated delivery is generally 3–9 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, remote destinations, or other circumstances outside our control.
When tracking is available, a tracking link will be sent to the email address provided at checkout.
Edmonton Local Delivery
Local delivery is available within the delivery area shown at checkout.
• Local delivery: C$5.99 for orders under C$50
• Free local delivery: Orders of C$50 or more
• Estimated delivery time: 5–7 business days
We may contact you before delivery to confirm access instructions. Customers are responsible for providing a safe and accessible delivery location. If we cannot safely complete the delivery, we will contact you to arrange another delivery or pickup.
Free Local Pickup
Free local pickup is available in the Rabbit Hill area of Edmonton. You will receive a notification when your order is ready, along with pickup instructions.
Please do not arrive before receiving the ready-for-pickup notification. Pickup is by arrangement only.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, please contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed after an order has been processed or shipped.
If an order is returned because of an incomplete or incorrect address, refused delivery, or failure to collect the package, the customer will be responsible for any additional shipping cost required to send it again. Original shipping charges are non-refundable.
Delayed, Lost, or Delivered Packages
Once an order has been transferred to the carrier, delivery timing is managed by the carrier. However, if tracking has not updated for an unusual period or your package is significantly overdue, please contact us and we will help review the shipment.
If tracking shows “Delivered” but the package cannot be found, please:
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Check around the delivery location, mailbox, parcel locker, building entrance, and front desk.
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Ask other household members or neighbours.
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Contact the carrier for delivery details.
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Contact us within 7 days of the delivery scan if the package is still missing.
We will assist with the carrier investigation where possible. Refunds or replacements for missing packages will be considered after the available tracking information and carrier investigation have been reviewed.
Packaging and Acrylic Products
Products are carefully packed to help prevent damage during transit.
Many acrylic products are shipped with a thin protective film on one or both sides. The film may appear cloudy, scratched, or slightly marked. This is normal and does not mean the acrylic underneath is damaged. Please remove the film carefully before evaluating the finished product.