Shipping & Returns

Order Processing

Thank you so much for supporting my shop!

Orders are usually packed and shipped within 5-7 business days. During conventions, new releases, holidays, or other busy periods, processing may take a little longer.

Processing time refers to the time I need to prepare and pack your order and does not include shipping time.

Once your order has shipped, you’ll receive a confirmation email with tracking information if tracking is available.

​

Shipping Within Canada

I currently ship within Canada.

• Standard shipping: C$9.99 for orders under C$50

• Free standard shipping: Orders C$50 or more

Shipping usually takes around 5–7 business days after dispatch, but delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside of my control.

Please keep in mind that shipping estimates are not guaranteed delivery dates.

​

Edmonton Local Delivery

Local delivery is available within 10 km of our Edmonton pickup location. Availability will be confirmed automatically at checkout, which usually takes around 3-5 business days after dispatch,.

• C$5.99 local delivery for orders under C$50

• Free local delivery on orders of C$50 or more

We may contact you before delivery if we need to confirm access instructions or other delivery details.

Please make sure there is a safe and accessible place for your order to be delivered.

​

Free Local Pickup

Free local pickup is available in the Rabbit Hill area of Edmonton.

Once your order is ready, I’ll contact you with pickup details and arrange a time with you.

Please do not come for pickup before receiving a ready-for-pickup confirmation, as pickup is by arrangement only.

​

Address Changes

Please double-check your shipping address before placing your order.

If you notice a mistake, contact me as soon as possible. I’ll do my best to update the address if your order has not been shipped yet.

Once an order has been shipped, I may not be able to change or redirect it.

If a package is returned to me because of an incorrect or incomplete address, refused delivery, or unsuccessful pickup, additional shipping costs may be required to send it again.

​

Delayed or Missing Packages

Once your package has been handed over to the shipping carrier, the delivery process is unfortunately outside of my control.

If your tracking shows Delivered but you cannot find your package, please first:

1. Check around your delivery location, mailbox, parcel locker, or building entrance.

2. Ask household members, neighbours, or your building reception if applicable.

3. Contact the shipping carrier using your tracking information.

If you still cannot locate the package, feel free to contact me and I’ll do my best to help you review the available information.

​

Damaged or Incorrect Orders

I carefully check and pack every order before shipping, but if something arrives damaged, incorrect, or missing, please contact me as soon as possible with:

• your order number

• a short description of the issue

• clear photos of the item and packaging if applicable

I’ll work with you to find the best solution.

Please note that very small surface marks or minor variations can sometimes occur during the manufacturing process of acrylic products and are not necessarily considered defects.

​

Returns & Exchanges

Because I’m a small independent artist shop and many items are produced in limited quantities, all sales are generally final.

I currently do not accept returns or exchanges for change of mind, ordering the wrong item, or other preference-related reasons.

However, if there is a problem with your order, such as receiving the wrong item or an item arriving significantly damaged, please contact me and I’ll be happy to help.

​

Packaging & Acrylic Products

Acrylic products are carefully packed to help protect them during shipping.

Many acrylic items are shipped with a protective film on one or both sides. Small scratches, cloudiness, or marks visible on the film usually do not affect the actual acrylic underneath.

Please remove the protective film before judging the final appearance of the product.